Legal Document

399bey Terms and Conditions

Please read these Terms and Conditions carefully before using our platform. By registering or logging in to 399bey, you are considered to have agreed to all of these terms.

Last Updated: January 1, 2026

Key Points

Key Highlights of the Terms

A quick overview of the key points in 399bey's Terms and Conditions.

Eligibility Requirements

You must be at least 18 years old to use 399bey. Accurate information is required at registration, and identity verification must be completed.

Payments & Withdrawals

Deposits and withdrawals must be made through the designated payment methods. Use of third-party accounts is strictly prohibited.

Bonus Policy

All bonus offers come with their own wagering requirements. A specified number of bets must be completed before bonus funds can be withdrawn.

Account Security

Each user is permitted one account only. It is the user's sole responsibility to keep their account password confidential.

Prohibited Activities

Any attempt at fraud, bonus abuse, creating multiple accounts, or hacking the system will result in permanent account closure.

Responsible Gaming

399bey believes in responsible gaming. Users can set their own betting limits and take a temporary break from the platform whenever needed.


01 Introduction & Acceptance

399bey (bundles 399bey.pro) is an international online betting and gaming platform. These Terms and Conditions form a legally binding agreement between 399bey and its users. By registering, logging in, or using the platform in any way, you automatically agree to all of these terms.

These Terms and Conditions are published in Bengali to help users in Bangladesh understand them easily. However, in the event of a legal dispute, the English version will be considered the definitive text.

Important Notice

Do not use 399bey without reading these Terms and Conditions. Read each clause carefully before registering. If you disagree with any clause, please refrain from using the platform.


02 Eligibility & Registration

The following eligibility requirements must be met to register and use 399bey services:

  • Age Requirement: Users must be 18 years of age or older. Providing a false date of birth during registration will result in account termination.
  • Accurate Information: You must provide your real name, address, phone number, and email during registration. Submitting false or inaccurate information is not permitted.
  • Single Account: Each person may only create one account. If multiple accounts belonging to the same individual are found, all of them will be closed.
  • Identity Verification: 399bey may request a copy of your national ID or passport at any time as part of the KYC (Know Your Customer) process.
  • Geographic Restrictions: 399bey cannot be accessed from countries where online gaming is prohibited by law.

Once registration is complete, 399bey will send a confirmation email. Some services may be restricted until your email is verified. 399bey reserves the right to decline any registration request for any reason.


03 Account Management

It is your responsibility to keep your 399bey account secure. Never share your password with anyone. If you suspect unauthorized access to your account, contact our support team immediately.

  • Password Change: Change your password regularly and always use a strong one.
  • Log Out: Always log out after using a public or shared device.
  • Account Transfers: Selling, transferring, or lending your account to anyone is strictly prohibited.
  • Inactive Accounts: Accounts that have been inactive for more than 12 months may be marked as dormant.
Warning

You are fully responsible for all activity carried out on your account. 399bey will not be held liable if a third party gains access to and uses your account.


04 Deposits & Payments

399bey supports multiple payment methods for deposits. All deposits can be made in BDT, with a minimum deposit amount of BDT 200.

  • Accepted Payment Methods: Mobile Banking, Nagad, Rocket, and approved bank transfers.
  • Processing Time: Most payments are processed instantly. Bank transfers may take 1–3 business days.
  • Third Party: Depositing using another person's account or credit card is strictly prohibited.
  • Deposit Limits: 399bey reserves the right to set daily or monthly deposit limits.
  • Currency Conversion: Deposits made in foreign currency will be converted at the prevailing exchange rate.

If you experience any issue with a deposit, contact 399bey's support team immediately with proof of the transaction. 399bey may decline or refund any deposit at its own discretion.


05 Withdrawal Policy

Withdrawals on 399bey are simple and fast. However, the following conditions must be met before processing a withdrawal:

  • Minimum Amount: The minimum withdrawal amount is BDT 500.
  • KYC Verification: Identity verification must be completed before a withdrawal can be processed.
  • Same Method: Withdrawals must be made through the same payment method used for the original deposit.
  • Processing Time: Withdrawal requests are typically processed within 24–48 hours.
  • Bonus Balance: Bonus funds cannot be withdrawn directly — the applicable wagering requirements must be met first.
Warning

If fraud is suspected, 399bey reserves the right to suspend a withdrawal and conduct an investigation. Account funds may be temporarily held during the investigation.


06 Bonuses & Promotions

399bey regularly offers a variety of bonuses and promotional deals. Each offer comes with its own terms, which are clearly stated on the offer page.

  • Welcome Bonus: New members receive a 100% bonus on their first deposit. This bonus carries a 30x wagering requirement.
  • Cashback: Cashback may be available on a set amount of losses per week.
  • Free Spins: Free spins may be awarded on selected slots games. Wagering requirements apply before any winnings from free spins can be withdrawn.
  • Referral Bonus: Refer a friend and both of you may earn a bonus — see the promotions page for full details.
  • Bonus Expiry: Every bonus has an expiry date. Any unused bonus will be forfeited once it expires.

Any attempt to abuse bonuses — such as creating multiple accounts to claim bonuses, registering with false information, or attempting to exploit the system — is strictly prohibited. If such activity is detected, all bonuses and winnings will be voided and the account will be permanently closed.


07 Betting Rules

The following rules must be followed when placing bets on 399bey:

  • Bet Confirmation: Once a bet is confirmed, it cannot be cancelled unless 399bey cancels it due to a technical issue.
  • Odds Changes: Odds in live betting can change at any moment. The odds displayed at the time a bet is confirmed are final.
  • Match Cancellation: If an event is cancelled, the stake will be refunded.
  • Incorrect Odds: 399bey reserves the right to void any bets placed at incorrect odds due to a technical error.
  • Maximum Win: A maximum win limit per bet is in place, which may vary depending on the game or event.

08 Prohibited Activities

The following activities are strictly prohibited on 399bey:

  • Creating multiple accounts to collect bonuses
  • Registering with false identification or fraudulent information
  • Attempting to hack or manipulate the platform's software
  • Betting using automated bots or scripts
  • Using the platform for money laundering or any other unlawful purpose
  • Fraudulent conduct toward other users
  • Match fixing or betting using insider information
  • Betting using third-party funds
Consequences

Involvement in any of the prohibited activities listed above will result in: permanent account closure, forfeiture of all balances and winnings, and notification of law enforcement authorities if necessary.


09 Privacy & Data Protection

399bey takes the privacy of your personal information very seriously. We collect your data solely for the purposes of providing our services, verifying your identity, and meeting our legal obligations.

Your information will never be sold to third parties. However, we may be required to share it when legally obligated or upon request from a regulatory authority. For more details, please see our Privacy Policy Read.


10 Responsible Gaming

399bey believes gaming should be for entertainment only. We never want any user to face financial or personal difficulties because of gaming.

  • Betting Limits: You can set your own daily, weekly, or monthly betting limits.
  • Cool-Off Period: If needed, you can temporarily suspend your account for anywhere between 24 hours and 6 months.
  • Self-Exclusion: You can request permanent account closure at any time.
  • Age Verification: We conduct regular age verification checks to protect minors.

To learn more about responsible gaming, visit our Responsible Gaming View Page.


11 Account Closure & Suspension

399bey reserves the right to temporarily or permanently suspend any account under the following circumstances:

  • If any provision of these Terms and Conditions is violated
  • If fraud or deception is suspected
  • If incorrect information is provided during KYC verification
  • If multiple accounts are operated
  • If an account remains inactive for an extended period
  • For legal or regulatory reasons

Users may request account closure at any time through the support team. Any valid balance will be returned before the account is closed; however, any bonus balance will be forfeited.


12 Dispute Resolution

If you have a dispute with 399bey, please first try to resolve it through our support team. The support team typically responds within 48 hours.

  • Step 1: Provide full details to the support team and attach any relevant proof.
  • Step 2: If you are not satisfied with the support team's decision, you may escalate your appeal to senior management.
  • Step Three: If both parties cannot reach an agreement, the matter will be settled through neutral arbitration.
Time Limit

Any dispute must be reported within 30 days of the incident. Claims submitted after this period may not be accepted.


13 Changes to Terms

399bey reserves the right to change, amend, or update these Terms and Conditions at any time. For significant changes, a notification will be sent to your registered email address.

Continued use of 399bey after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.


14 Contact

If you have any questions or comments regarding these Terms and Conditions, please contact our support team:

  • Email: [email protected]
  • Live Chat: Click the chat icon in the bottom-right corner of the platform
  • Support Hours: 24 Hours, 7 Days

We offer support in Bengali, so feel free to reach out to us in Bengali.


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